In Focus: Conflict Management & Communications
by Industrial and Business Education and Training Institute (IVEPE-SEV, Lifelong Training Center)
ΟΨΥΜΟΥΛΗΣ ΔΗΜΗΤΡΙΟΣ
ISSUED ON
30 October 2025
VALIDITY
This Credential does not expire
About
Interactive workshop on communication, influence, complaint and conflict management
Earning Criteria
The holder of this certificate has attended a vocational training course, conducted by IVEPE-SEV Lifelong Learning Training Center (License Nr. 1111-1058)
Syllabus
- Experience: Creating the customer experience and influencing decisions
- Influence: influence techniques based on the science of psychology and leading to mutually beneficial collaborations
- Emotional intelligence and emotion management:
- The power of emotion in communication and creating a positive climate of collaboration
- Conflicts and grievances:The basic components that define every interpersonal conflict and its management. Data analysis and strategic dispute resolution formation
- In focus: change. The internal changes needed to make good communication and conflict resolution practices part of everyday life
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Credential Verification
Issued by: Industrial and Business Education and Training Institute (IVEPE-SEV, Lifelong Training Center)
Credential Signatory: Heracles Sioulis, Training and Development Director
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