{"@context":"https://w3id.org/openbadges/v2","badge":{"criteria":{"narrative":"<p>The holder of this certificate has attended a vocational training course, conducted by IVEPE-SEV Lifelong Learning Training Center (License&nbsp;Nr. 1111-1058)</p>\r\n\r\n<p><strong>Syllabus</strong></p>\r\n\r\n<ul>\r\n\t<li>Experience: Creating the customer experience and influencing decisions</li>\r\n\t<li>Influence: influence techniques based on the science of psychology and leading to mutually beneficial collaborations</li>\r\n\t<li>Emotional intelligence and emotion management:</li>\r\n\t<li>The power of emotion in communication and creating a positive climate of collaboration</li>\r\n\t<li>Conflicts and grievances:The basic components that define every interpersonal conflict and its management. Data analysis and strategic dispute resolution formation</li>\r\n\t<li>In focus: change. The internal changes needed to make good communication and conflict resolution practices part of everyday life</li>\r\n</ul>\r\n"},"description":"<p>Interactive workshop on communication, influence, complaint and conflict management</p>\r\n","id":"https://my.certifyme.online/openbadge/badgeClasses/v2/27613","image":"https://blr1.digitaloceanspaces.com/apac-badge-image/2526/27613/599358/cert_5e4665ec27613.png","issuer":{"id":"https://my.certifyme.online/openbadge/profiles/v2/2526","name":" IVEPE-SEV","type":"Profile","url":"https://ivepe.gr/","verification":{"allowedOrigins":"https://my.certifyme.online"}},"name":"In Focus: Conflict Management & Communications","type":"BadgeClass"},"id":"https://my.certifyme.online/openbadge/assertions/v2/5e4665ec27613","issuedOn":"Thu, 30 Oct 2025 11:46:42 GMT","recipient":{"identity":599358,"type":"ID"},"type":"Assertion","verification":{"type":"hosted"}}